Frequently Asked Questions

Please spend some time reading through our frequently asked questions about many aspects of Products .

  • CPU 2.0GHZ or above (suggested 3.0GHz)
  • Memory Size 256MB or above (suggested 1.0GHz)
  • Display Card 64M or above
  • Supported OS Microsoft Windows 2000/XP/Vista/Windows 7, Mac, Browser IE 6.0, IE7.0, IE8, Firefox or other standard browsers.
An IP Camera (also known as Network Camera) is a stand-alone device that allows the user to capture, view and send live video footage over any IP network or the Internet using a standard web-browser. In most cases now, cell phones and other hand-held devices can view these live images in real-time.
Our MP camera is dedicated to providing 24/7 security monitoring of any home, office or business which requires day and night security. Our MPCam can easily be mounted to any wall or ceiling and offers 120° tilt and 270° pan, providing full monitoring of the space in which the device is located. In addition our camera has unlimited tours which consist of 18 preset positions. Each camera automatically moves along a desirable route (You Set) to allow users to easily capture a number of specific points around any room to ensure even the most sensitive area’s are covered by using the cameras easy-to-use interface. Furthermore, live video can be accessed or recorded through the internet on ay PC/Laptop or even a 3G mobile device such as Blackberry, Iphone or Android. And to ensure complete security you can hook up your cameras motion detector to send alerts and/or activate security alarms.
Yes, your Mac should be able to view, but you would need to use a viewing platform which will work.
Power over Ethernet. Power over Ethernet (or PoE) is a technology that allows LAN-enabled devices, such as network cameras to be powered using standard Ethernet cabling. Each individual IP Camera transmits its images and receives power through a single Ethernet cable. This eliminates the need for complicated and expensive cabling and can often operate along with an existing wired network. PoE also offers greater flexibility for installation since cameras can be placed in areas where power outlets are not readily available. Another benefit of PoE technology is it enables easy installation of UPS (uninterrupted power supplies) for video surveillance applications requiring 24-hour surveillance that will continue operating even during power outages.
With the improvements to mobile phone hardware and the reduction in prices for bandwidth, it’s no wonder that many people are trying to integrate their phones with their security systems. The benefits are great; while away from home you can immediately log into your cameras and ensure that nothing is wrong. However, despite the fact that modern phones are powerful, they are not fully fledged computers, meaning that there are limitations which can prevent video or images from being displayed. Saying this it depends on how new your phone is and what type of phone you are using, but most Blackberry, IPhones and Androids will work.
A Network IP Camera is a stand-alone device which allows a user to view live, full motion video from anywhere on a computer network, even over the Internet, using a standard web-browser.
Please check the following.
  • Did you attach antenna to base of camera?
  • Did you install the MPCam Properly?
  • Ensure all your connections are secure.
  • Your Firewall or Anti-Virus software may block the program from detecting the wireless device.
  • Check your security setting on your firewall and/or Anti-Virus devices and ensure you allow the camera access.
  • Restart your computer.
  • Ensure you have set your MPCam Wireless Configuration correctly. Is it set to Wifi? If you don't know how to configure the software, please refer to the quick user guide or download the complete user manual from our website.
The correct steps to reset configure are:
  • Press and hold the reset button down, located at the base of the camera.
  • Keep the reset button down for about 20 seconds.
Our products come with software. Please always read the specifications and check the camera kit for all items included in purchase. It does not matter if you buy 1 or require 10-20 pieces all our products come with software. The only additional item you may require is an ethernet cable and router to setup the camera
IP Cameras record very high quality images (depending on your model), recording this surveillance feed on a DVR is possible but not the best decision as you would require an exorbitant amount of hard disk space and multiple DVR's to cover all your cameras.  IP cameras operate differently from a regular CCTV camera, they can be connected right to your network and they have a RJ45 connection on the back, no coaxial cables. The video is stored on your computer’s hard drive rather than a special DVR storage system.
The motion detection feature of our MP Camera is designed to ensure the “act” is caught and transmitted in near real time for safe storage, this can be on premises or away to another device. You control what is saved and where to.
Yes, it acts as a standalone web-server.
YES, IP Cameras come in colour mode.
Yes, This camera can be used for videoconferencing purposes,. Our camera supports MPEG4 compression and audio . It also has a built-in microphone for two way communication capabilities. Just remember to set your camera setting FPS (Frames Per Second) to full speed., otherwise you picture will be choppy in appearance.
G-mail only supports TLS at 465 port and STARTTLS at 25/587 port.
The microphone is located inside the IP Cam. If you can see the video from the accompanied MPCam software, but can not hear the audio sound, then please check the following:
  • Make sure the computer or device speakers are turned on.
  • Make sure you do not have your device speakers muted.
  • Test your device audio program by playing an audio file. 
The only way to resolve this problem is to reset the MPCam to the original factory default settings, this will clear all stored info in the device.  To do this press and hold the reset button on the bottom panel of the MPCam for 5-10 seconds and release. The default administrator will revert back to the original setting where the account is "admin", and the administrator password blank. Note doing this you will need to restore the entire device settings again, including Wifi as all stored settings you created were erased.
The camera records continuously regardless of motion. However, as soon as the motion detection feature is activated, you have options as to what you want done. You can do the following.
  • Have the camera e-mail you text which will state what happened, where and when.
  • Have the camera send you an alert with pictures.
  • Have the camera send someone else an alert, same options as above apply.
  • Have the camera activate alarms you have in effected location.
  • Have the camera send alerts and activate alarms.
Yes, Network Cameras allow your camera to be viewed by other users, if they have a high-speed connection to the Internet. Most Network Cameras come with software that allows for multiple user configuration, security and management.
No, once the IP Surveillance Camera is installed and configured, the Camera is independently accessible from any web browser without your home computer being on. The Network Camera is an independent entity, with its own IP address, just like your home computer.
IP Camera’s technology was released in 1996; today they are being used for surveillance on a large scale and have been successfully around for more than 15 years now.
Network IP Cameras equipped with DivX compression technology can store almost a month of continuous video on a 20-gigabyte hard drive.
The same topology limitations that apply to any 10/100 Ethernet card apply, meaning the maximum segment length is 100 meters from switch/hub to the camera. But if you are going wireless then this issues does not arise as you only require the ethernet cable for initial setup.
It very simply compares what it sees now to what it saw in the last frame and based on a sensitivity you select will trigger an event. The event can be to send a email, to send a Image to a FTP server, or to send a series of images (before and after the motion is detected) to a email address or a FTP server-all with software built into the camera, nothing else is required.
Networking IP Cameras with an embedded Operating System (OS) should not require any additional software.  However, some cell phones do require a program to view the video feed, check with your cell phone provider to see if anything will be required for your cell phone.
Yes you can but only if the weather is permitting.  Our MPCam F Series MPF-7018 is designed primarily for indoor use, but can be placed outdoors in desirable weather only, not wet or too hot.  Rain, snow or any other forms of moisture will cause issues with the camera as will direct heat.  If you must place the camera outdoors place it in a shaded area so as to deflect direct sunlight and to prevent moisture from getting onto camera and do not leave the device out overnight as condensation will harm it also.  It is strongly recommended that you do not place the unit outdoors, instead we recommend you place the device in an indoors location were it can view the targeted area outdoors.
Cameras with an embedded OS communicated directly with the user, the images or video is sent directly from the camera to the person accessing the camera. A Network camera without an embedded OS must rely on a third party server or a separate piece of software, meaning the images/video is sent to the third party server, then the user access the image from the third party server.
An IP Camera is a true networking device containing an embedded OS (Operating System), supports multiple users, and can be viewed using any web browser. It does not require additional hardware to operate and therefore has the flexibility to be located anywhere with a network connection. A web cam must be connected to a host computer, supports only one user at a time, and cannot be shared on a network. Only the host computer can access the web cam.
No, some network cameras have an embedded OS (operating system) as well as an embedded Web server. To be called a Network IP camera, the only requirement is that the camera connects to the network, and not a computer - an embedded OS is what separates network cameras.